Frequently Asked Self Storage Questions – The Basics

The Lock Up Self Storage Honolulu

How do I estimate the amount of storage space I need?

It depends on how often you will need to access your individual items while in storage. Our Self Storage Unit Size Guide ccan assist you to in finding the appropriate size unit for you needs. However, a visit to one of our locations, to both tour the site and meet with one of our Self Storage Professionals, is the best way to determine the most efficient size and packing methods for your individual requirements. Don’t worry if you reserve a smaller or larger self storage space than you initially need – we will be happy to accommodate a change your storage unit size.

What do I need to rent a self storage unit?

You need to be at least 18 years of age and have a valid identification source; a driver’s license, passport, military ID or student ID. Contact us to start renting your own self storage unit today.

Do I need my own lock?

The tenant is either provided with a custom lock set and keys at move-in OR the tenant provides their own lock for the self storage unit (see the individual Site Manager for details). For your convenience we offer for sale a variety of quality storage unit locks in our Management Offices.

What is “climate controlled”?

Our facilities offer completely heated and air conditioned self storage facilities. This helps protect items that are especially susceptible to extreme temperature changes.

Do I need insurance for my stored property?

The Lock Up requires all tenants to be insured. To this end, a Protection Plan is offered for purchase to cover your items during your tenancy. The Protection Plan provides you with coverage starting at $2000.00 and up to $5000.00 per unit. Contact the storage facility’s Site Manager for prices and details of the program.

What hours can I access my self storage unit?

Our normal access hours are from 6:00 a.m. to 9:00 p.m. daily. Our Hawaiian self storage facilities offer extended access hours from 5:00 a.m. to 11:00 p.m.

Can anyone access the self storage facility?

State of the art security systems are in place at all of our self storage facilities. The buildings are camera monitored and perimeter alarmed. Each tenant receives an individual code to access the facility or gate during access hours.

Do you rent trucks?

We offer a FREE truck with a new self storage unit rental! The trucks feature a 14-foot box with a ramp, blankets and dollies. Learn more about the free moving truck rental all our storage clients enjoy.

Can you also move my belongings?

We specialize in self storage and we offer a FREE MOVE-IN truck. Our individual Site Storage Managers will be able to recommend several reliable moving companies in your area.

Do you have moving equipment?

We offer a variety of options from drive in storage units to regular parking spots at select locations. Please call us at 1-866-327-5625 for self storage facility locations, sizes and prices.

Do you offer vehicle parking?

We offer a variety of options from drive in units to regular parking spots at select locations. Please contact us at #866-327-5625 for locations, sizes and prices.

To whom and when do I pay my bill?

Storage unit rent is prepaid monthly, and is due on the first day of each calendar month. You will have the ability to make the payment in person, by mail, automatic payment using a credit card or on-line on the web-site.

How do I prevent damage from pests or rodents?

Pest Control professionals inspect and service our self storage facilities on a regular basis. Our Managers can also provide you with specific packing tips to ensure that your stored property is not damaged.

Is a referral fee available if I refer someone to you who rents a unit?

Absolutely! The Lock Up offers a REFERRAL REWARDS program to all tenants. There are no limits to the number of referral fees you may earn! See our web-site or your Facility Manager for details.

Do you have more questions about our self storage solutions? Feel free to call us any time at 1-866-327-LOCK.


  1. The Lock Up Self Storage at north Naples Florida is an exceptional facility that provides outstanding service under the management of Becky Ray. Becky is professional, friendly, and an extremely hard worker. It is pleasure to see her when I enter the building. I have owned and operated storage facilities in the NYC area for many years so I am aware of what is required to maintain a top notch and successful business. Becky is a key component in achieving that success. Becky Ray is an asset to the company. Lock Up is fortunate to have her represent their facility.


    Joseph Lentini


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